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Posted by on Jan 15, 2011 in Featured, Greg, Music | 3 comments

U2 South Africa Pre-Sale Ticket Update

We are moving comment on this topic to our newer post here: Feedback from eTix re U2 Tickets. Please review the post there and add your comments to it.

U2 fans who purchased tickets via the U2.com Subscriber Pre-Sales offer for the bands’ upcoming 360° Tour dates in South Africa in February have been wondering what happened to the “your tickets will be mailed to you in the beginning of January”.

I received the following email late last night:

***IMPORTANT*** Info regarding U2 in South Africa

Dear U2 Fan,
We want to thank the many U2 fans who expressed concerns about the security of shipping tickets using regular mail in South Africa.  We agree and have concluded that sending your tickets by regular mail will not be an effective means of ticket distribution for the U2 concert in Cape Town.
Because our goal is to ensure the safest and most reliable method of ticket delivery, we are currently considering options in Cape Town to use as a location where you will be able to pick up your tickets for the concert prior to the event.
At this time, the exact dates, times, and location of the Will Call pick-up are still being determined. We will send another email notification as soon as we have confirmed this information. Please rest assured that these details will be made available to you immediately upon resolution.
To claim the tickets you will need to bring your PHOTO ID, your CREDIT CARD (as a secondary form of identification) and your ORDER CONFIRMATION NUMBER(s).
We apologize for any inconvenience this change might cause you. If you have any further questions, please visit www.etix.com, click “Help/FAQ” and fill out a support request form.
Thank you,
Etix Fan Club Support

The message specifically mentions “Cape Town” which I assume is because that’s the show that I bought tickets for. Presumably those that are attending the concert in Joburg received a similar message (can anyone confirm this please?)

u2369postsNow this is all good a well, but somewhat irritating. The issue of mailing tickets to us was always going to be a worry for us in South Africa. This is something that I, and others who used this route to secure tickets, noted at the time back in October 2010 already.

My concern is that I am flying to Cape Town late on the day of the concert. Am I going to be able to collect my tickets from the “Will Call” pick-up location, get to a Computicket outlet to convert them into the required format for the stadium turnstile access scanners, and still get to see the show? All of this after paying for flights and accommodation for myself and my family without any of the confidence that a physical set of tickets would give me before we leave home.

Why can’t we just take our existing receipts that we received from our U2.com Subscriber online purchase via eTix, and collect our tickets at Computicket as those who did buy direct from them are doing at the moment?

Not entirely satisfied with this at the moment…

3 Comments

  1. Hi, I got 2 emails one for my Cape Town tickets and one for my Joburg tickets. My problem is the Cape Town tickets are for my son and he will not have my credit card as a second proof of ID! I was also wondering if anyone knows what parking/transport arrangements have been made for Joburg. Will it be like WC2010 whereby we can purchase parking? Thanks

    • That is a fine point you make there Debs – another concern for the fans to worry and wonder about.

      Big Concerts have mentioned that they are working on an integrated parking and transportation plan with the local authorities.

      They are hopefully going to make some announcements in both regards soon. We’ll keep monitoring things and update as we get info…

  2. Big Concerts just noted that “Full details on traffic management plan and other details for U2 to be released next week.”

    Hopefully the “other details” bit will include clarification on our ticket collection questions.

    Stay tuned rock fans!

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